FAQs

What is your order process?

The order process for custom accessories is simple: just fill in the enquiry form for a personalised quote. Please provide as much detail as possible to ensure Diamontee-Made captures your vision accurately.

How much do your bespoke accessories cost?

Diamontee-Made offers bespoke accessories with prices varying depending on specific requests, with bespoke masks starting from £100+. For other accessories, please fill in the enquiry form to receive a personalised quote tailored to your preferences.

Do you ship International?

Diamontee-Made is UK based and provides International Express Shipping.

What are your delivery prices?

Uk postage starts from £4.99

International Express shipping varies depending on location and usually starts from £27 GBP

(once you submit your enquiry the exact price of shipping will be calculated based on your delivery details and included in your quote)

I pre-ordered an accessory for Notting Hill Carnival 24, when can I expect delivery?

All pre-orders for Notting Hill Carnival will be dispatched at the beginning of August 2024.

How much notice do you require?

Please note that Diamontee-Made requires a minimum lead time of 4-6 weeks for orders, given the bespoke nature of handcrafted accessories. Each piece is meticulously crafted to your specifications, necessitating ample time to ensure quality and attention to detail. Diamontee-Made appreciates your understanding and patience to deliver something truly unique for you.

What if I want to order a last minute bespoke accessory?

Orders placed with less than 4-6 weeks notice will incur a rush fee charge of £40. Please understand that even with the rush fee, Diamontee-Made may not be able to accommodate your request due to production schedules. If your request is unrealistic or time-sensitive, Diamontee-Made regrets to inform you that your enquiry may be disregarded, and appreciates your understanding in this matter.

I require a custom mask/sunglasses to match my carnival costume, how do I submit a clear image of my costume?

For ‘Shades and Masks for Mas’, please ensure your costume images are clear. You can attach links in the form or email in your images to enquiries_diamonteemade@hotmail.com this will help to accurately distinguish the materials used, and ensure the closest and best match for materials is sourced to create your accessory.

Do you provide a design?

Diamontee-Made does not provide designs for Masks for Mas and Shades for Mas as each creation is crafted entirely freehand. If you would like something specific we welcome your inspiration whether it be a mood board, or simple visuals to help see your vision. If this is not provided Diamontee-Made will appreciate your understanding to deliver an authentic freehand creation.

Diamontee-Made does provide design services for other ‘Bespoke Projects’ .

If this service is requested the design fee is £50 per design with a maximum of 2 designs. This will include an anotated colour sketch with labeled materials.

This service ensures that your vision is accurately captured and translated into the final product.

Do you offer returns/refunds?

Diamontee-Made does not offer refunds on bespoke handmade services. Each piece is meticulously crafted to meet your unique specifications, making it impossible to resell or repurpose the product.

Please ensure you are happy to go ahead with your pre-order before a payment link is sent. Once a payment is made, no refunds can be issued if you change your mind. This is because the materials required for your accessory are ordered promptly after payment.

Can I pay in instalments?

Diamontee-Made does not offer instalment options for payments. However, should you encounter any payment-related issues, please inform Diamontee-Made promptly to explore potential solutions.

Do you provide updates?

Please note Diamontee-Made does not provide continuous updates on custom-made accessories. This is because the intricate nature of each creation requires full attention to detail, Rest assured, your accessory is in good hands, and Diamontee-Made is dedicated to ensuring its quality and timely delivery. Your understanding and trust in Diamontee-Mades craftsmanship is greatly appreciated.

Have a different question? feel free to contact me at enquiries_diamonteemade@hotmail.com